Download A Copy Of Longview Pet Sitting, LLC’s Policies, Terms and Conditions
Initial Consultation/Service Contract
Longview Pet Sitting, LLC requires an initial consultation with new clients before providing any service. This meeting is important as it allows you to introduce us to your home, to the routine of your pet(s) and most importantly, to ensure a good bond with your pet(s). This is also an opportunity to discuss our Policies and Service Contract. A signed Service Contract is required before providing any service. If you decide to use our service, a key will need to be provided. If needed, Longview Pet Sitting, LLC can make a key copy for a fee of $10.00 charged to your first invoice.
Scheduling is on a first-come, first-service basis. We recommend booking as early as possible, especially for holidays. Longview Pet Sitting, LLC will attempt to accommodate requests for specific visit times, but cannot guarantee exact times. Clients are encouraged to use the Time To Pet online system to create and update their profile, to request/change/cancel appointments and make payments. Ensuring your profile is current is strongly recommended as it allows us the opportunity to provide the highest level of care and service to your pet(s).
Methods of Payment
We accept all major credit cards. Additionally, clients have the option to enter checking account information through Time To Pet for ACH/E-Check payments. Clients can make payments online through the Time To Pet system or set up automatic billing by entering a credit/debit card in your online profile. Checks returned for any reason will be charged a $35.00 service fee.
The credit/debit card of clients receiving service on a daily/weekly basis is automatically processed on Sunday of each week services are scheduled. We also accept payment in full at the time of scheduling through the Time To Pet online system for clients not wanting automatic credit card processing. Any change requests for the following weeks’ schedule are due by 6:00 p.m. on Saturday for processing on Sunday.
A non-refundable deposit of 50% is required at the time service is requested to hold any vacation/holiday dates. The balance is due on the first day of service and will be charged automatically if not paid in full. Returning early does not constitute a refund or credit for services not rendered as sitters cannot be booked for other clients.
Out of Area Service Fee
A $10.00 per visit out of area service fee is applied for any location not in the Longview zip codes of 75601, 75602, 75603, 75604 and 75605.
Last Minute Requests
A $10.00 fee is applied to the first service in any series of service requests made with less than 24 hours’ notice. Longview Pet Sitting, LLC cannot guarantee the fulfillment of these last minute service requests.
Holiday Service Fee
A $10.00 service fee is applied to each visit on federal and major holidays which include the following:
Cancellation Policy – Daily/Weekly Service
A 24-hour advance notice is required for cancellation to receive a full refund or credit towards future daily/weekly services not yet rendered. Any cancellation inside of 24 hours will not be refunded or credited. Any cancellation that has not been submitted in which a sitter arrives at your home to provide service will result in your account being charged for the visit. Act of God circumstances will be considered on a case-by-case basis.
Cancellation Policy – Vacation Service
A seven (7) day advance notice is required for cancellations on vacation/holiday service in order to receive a refund.
Early Returns from Vacation
No refund or credit will be given if you return home early from vacation as we have arranged our sitters to be available for the duration of your schedule.
Extended Absence Notification – Vacation
The client must contact Longview Pet Sitting, LLC in the event your time away is longer than planned. We only accept extensions of service by direct communication.
Visit Minimums – Vacation Service
One copy of your house key must be provided. We recommend you allow Longview Pet Sitting, LLC to keep your key on file in a secure lockbox at our place of business for our mutual convenience. All keys are kept locked securely in our office when not in use and the key tag is coded with no personal identification information. There is a $10.00 fee for making a key copy. Key collection and return for each series of services scheduled is offered for a trip fee of $35 per trip.
Longview Pet Sitting, LLC requests you provide the name and phone number of a person living nearby (with access to your home) in your Time To Pet online profile. This should be a person close enough to walk to your home (e.g., a neighbor) if the roads are impassable. This information is needed to contact them to request assistance with checking on your pet(s) and home/property in cases we are physically unable to drive to your home due to weather. The client understands that Longview Pet Sitting, LLC will not provide service until conditions allow safe travel to your home in the event we are not provided a nearby emergency contact with access to your home.
Inclement Weather/Emergency Plan
The client entrusts Longview Pet Sitting, LLC in using our best judgment in caring for your pet(s) and home/property when providing service at the time of inclement weather. Longview Pet Sitting, LLC will try our best in carrying out your instructions to the best of our ability. The care and service we provide to your pet(s) and their safety is our primary concern. During the winter we ask that daily/weekly clients please clear your sidewalks, walkways and driveway from snow and ice to prevent injury to your pet(s) and the pet sitter.
Please provide us a code for the alarm system and password in case of false alarms. Although you may wish to provide your personal code and password, we prefer you create a temporary code and password just for Longview Pet Sitting, LLC. Clients with alarm systems are asked to contact their alarm company to inform them you have hired Longview Pet Sitting, LLC.
Access to your Home by Others
For the safety of your pet(s), home and our pet sitters, no one should be permitted in your home at the same time a pet sitter is providing service without the agreement of Longview Pet Sitting, LLC. Please understand that Longview Pet Sitting, LLC is not liable for any damages to property or pets as a result of other persons entering and leaving your home. This includes but is not limited to cleaning service, repair personnel, contractors, family, friends, neighbors, etc. Longview Pet Sitting, LLC requires clients to inform us in your Time To Pet online profile or at the time of our initial consultation of anyone who may have access to your home/property and/or that will be on the property and/or in your home during the time while you are away and we are providing pet care service. For liability reasons, we advocate that no other individual(s) provide pet care service at the same time Longview Pet Sitting, LLC is providing pet care.
The client agrees to reimburse Longview Pet Sitting, LLC for the cost of any additional necessary items that contribute to the health and well being of your pet(s) including but not limited to food, litter, cleaning supplies or other necessary items. A $35 trip fee will apply. We will retain a receipt and automatically charge the client for reimbursement.
Home Pet Proofing
The pet home/property owner is solely responsible to “pet-proof” all areas of the home/property in which the pet has access including but not limited to fences, gates, latches, crates, cages, doors and any other devices intended to contain the pet(s) or restrict access to certain areas of the home and/or property. Longview Pet Sitting, LLC is not responsible and is not liable for any injuries the pet(s) may sustain or property damage the pet(s) may cause while in its own home/property.
Longview Pet Sitting, LLC is not responsible or liable for any pets that escape, become lost, are injured fatally or otherwise when pets are left out or provided access to a fenced in area including but not limited to fences that are electronic, wood, metal, glass or any other type of fence or enclosure. Although fenced in areas are great for play, exercise and potty breaks, no fence system is totally secure.
Longview Pet Sitting, LLC is not responsible or liable for any pets that escape, become lost, are injured fatally or otherwise when pets are left in a crate/cage unattended, improperly used or insufficient for the pet(s) including but not limited to crates/cages that are metal, plastic or any other type of crate/cage. Although crates/cages make great secure place for pets, no crate/cage is totally secure.
All dogs are required to be on leash during outdoor walks. Longview Pet Sitting, LLC is not responsible for damage incurred or injuries fatal or otherwise sustained by dogs escaping due to a faulty leash, a faulty collar, a faulty harness or a collar/harness not fitted correctly.
Pet and House Clean Up
Longview Pet Sitting, LLC promises to properly dispose of all pet waste and to provide the best effort in cleaning any pet accidents. We request you provide plastic bags, towels, cleaning supplies, paper towels and trash bags. Longview Pet Sitting, LLC is not responsible for any carpet or flooring stains created by your pet(s).
Longview Pet Sitting, LLC requires that pets have all vaccinations and immunizations required by law prior to the start of service. The client agrees to pay all costs and damages incurred by any pet sitter bitten or exposed to any disease or ailment received from the client’s pet(s) which have not been properly or currently vaccinated.
Longview Pet Sitting, LLC will attempt to administer medications (pill, injection, liquid, cream, etc.) as directed but cannot be held responsible for complications that arise as a result. Under no circumstances will Longview Pet Sitting, LLC service any pet that has any form of contagious illness. Behaviorally aggressive or scared pets with medical ailments can pose a serious risk. Clients with such pets must discuss this with Longview Pet Sitting, LLC prior to the rendering of service.
Emergency Veterinary Care
The client authorizes Longview Pet Sitting, LLC to seek emergency veterinary care with release from all liabilities related to transportation, treatment and expense in the event of a medical emergency. The client authorizes Longview Pet Sitting, LLC to approve medical and/or emergency treatment (excluding euthanasia) as recommended by any emergency veterinarian in the event the client’s veterinarian of choice is unavailable. Clients are responsible for payment of all medical bills as well as any additional service fees for extra time, travel and transport by Longview Pet Sitting, LLC.
Animal Behavior/Aggressive Dogs
Longview Pet Sitting, LLC is not responsible or liable for animal behavior, normal or otherwise, that results in injury or death to the client’s animal(s). Animal behavior can be unpredictable. Longview Pet Sitting, LLC will contact you in cases in which your dog(s) will not allow us into your home or prevent us from performing our routine tasks. Free or discounted services are not provided if the aggressiveness of the dog(s) prevents us from performing our typical functions. The client is responsible for all medical fees associated with an injury to the pet sitter caused by the client’s dog(s) or any other pet(s) biting or injuring the pet sitter. If Longview Pet Sitting, LLC determines the client’s pet(s) pose a danger to the health and safety of the pet sitter and/or that the danger posed prohibits the pet sitter from caring for the pet(s), the client will be notified and given the alternative to authorize placement of the pet(s) in a kennel with the cost of kenneling charged to the client.
Longview Pet Sitting, LLC will not permit your dog(s) to interact with strange/stray dogs. We will do our best at avoiding, keeping interaction to a minimum and moving away as quickly as possible from off leash strange/stray dogs that approach.
Home-Property Damage/Theft/Acts of Negligence
Longview Pet Sitting, LLC is not responsible for any loss or damage to the client’s home/property beyond the control of the pet sitter including but not limited to leaks, electrical problems, Acts of God, burglary or other crime. Longview Pet Sitting, LLC is not responsible for any loss or damage to the client’s home/property unless such loss or damage is caused by the negligent act of the pet sitter. Longview Pet Sitting, LLC will contact the client, your emergency contact and the police (in case of suspected burglary) in such situations before deciding an appropriate action plan. Longview Pet Sitting, LLC carries pet sitting liability and bond insurance to cover negligent acts or theft by a pet sitter.
Service Provider Proviso
Longview Pet Sitting, LLC’s standard of care shall at all times be that of a reasonably prudent pet owner and not that of a compensated bailee.
Longview Pet Sitting, LLC and the client reserve the right to terminate this service contract at any time.
The client authorizes the terms and conditions outlined in this contract relative to all future services rendered by Longview Pet Sitting, LLC. Pursuant to the terms and conditions outlined in this contract, Longview Pet Sitting, LLC agrees to provide the services stated herein with excellence, integrity, dedication and compassion. As an express condition of this contract and in consideration of the services stated herein, the client expressly waives and abdicates any and all claims against Longview Pet Sitting, LLC except in cases of negligence or willful misconduct on the part of Longview Pet Sitting, LLC.